Frequently Asked Questions

How can I track my order?

Once shipped, you receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. Or maybe you can simply go to your customer account to check the order status

I am unable to see my order details in my account What should i do?

Guest user without creating an account on our website may face such dificulties. If you first create an account and then place the order, it will reflect under your account

How long it takes to deliver the Order?

It takes 2-4 working days ( UAE city limits ) to ship and deliver an order. Once shipped, ( Selected products will be delivered on NEXT DAY DELIVERY) There might be some delay in delivery due to below mentioned reasons: If the area where you live is very interior in the region. Natural calamities like heavy rain, earthquake etc. National and Regional holidays etc

I missed the delivery of my order today so what can I do now?

Do not worry! We will call you and confirm your availability and reschedule the delivery for you.

What should I do if my order is approved but not yet dispatched for a long time?

Usually customers will not face such issues, if any such condition you can get in touch with our support cs@supplyvan.com

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time. We make 2 attempts to deliver.

Can I change the delivery time for my order?

Sorry about this. Delivery time for an order cannot be changed yet.

Can I prepone or postpone the date of delivery?

Sorry, this option is not available yet

What should I do if a service centre denied my request to repair the product?

Please contact our Customer Support with the service centre details and supplyvan order referance number ( order number) so that we can look into this.

Will I receive a call before SupplyVan attempts to deliver package at my place?

Yes- the courier person will call you before delivery only if he cannot find your location with the address shared.

SupplyVan products are Inclusive of VAT?

Yes. In the event that its not, it will be mentioned in our quote or order. SupplyVan products are Original. Yes, We sell only Original branded products with the manufacturer warranty. Cancellation and Returns

How can I cancel my order?

You can cancel an order by writing to us or calling us on 800-Supply (787759).

When can i can cancel my Order ?

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

Can SupplyVan.com cancel any order?

Yes, Supplyvan.com reserves the right to cancel any order under the following circumstances: Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc. In case of wrong product price or specification mentioned on Supplyvan.com. Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered. If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order. Suspected fraudulent information.

What is the procedure to return a product ?

Customer should intimate us through email within 7 days of receiving the order. Customer has to make sure that The product is unused. Not even once Original packaging should remain intact. Invoice should be available All the tags/labels should be available We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our delivery executives will come to collect the product within 2 b business days. Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner. Customer will have to handover the product to the delivery executives. Upon receiving the product, a Quality inspection would be performed over the product. It will take 2 days’ time. If any damage / defect found from customer end by mishandling the product, customer has to bare cost of the repairing on case to case basis If any damage/defect is found from Supplyvan end, it will be repaired or replaced at our discretion. In case of refund, money will be refunded to the customer vide the method it was received. Payment

My payment process was interrupted. What should I do?

No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be processed for you by our team.

How can I pay for an order?

You can choose to pay for an order with any of the below methods: Cash on Delivery Credit / Debit card Pay by POS machine Bank transfer Shopping

Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?

Yes-You can Use notify me function for every out of stock products. You will receive a notification once the stock is back for which you can then place an order.

Is it necessary to have an account to shop on SupplyVan?

No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods. It is always better to create a account to get the special offers and promotions and also track your purchases in your account. Warranty

Is warranty applicable to products I buy on SupplyVan.com?

All products bought on SupplyVan come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you. For any warranty realted issue, please contact customer support.   OK /* ══════════════════════════════════════════ RECENTLY VIEWED – COMPLETE FIX Scoped 100% to .sidebarBlock--recentlyViewed Does NOT touch Related Products ══════════════════════════════════════════ */ /* 1. Grid container */ .sidebarBlock--recentlyViewed .productList { display: flex !important; flex-direction: row !important; flex-wrap: wrap !important; gap: 20px !important; list-style: none !important; margin: 0 !important; padding: 0 !important; } /* 2. Each card – 5 columns */ .sidebarBlock--recentlyViewed .product { flex: 0 0 calc(20% - 16px) !important; max-width: calc(20% - 16px) !important; border: none !important; padding: 0 !important; margin: 0 !important; text-align: center !important; display: block !important; } @media (max-width: 1200px) { .sidebarBlock--recentlyViewed .product { flex: 0 0 calc(25% - 15px) !important; max-width: calc(25% - 15px) !important; } } @media (max-width: 900px) { .sidebarB